Offering the highest levels
of personalized services, we treat clients like family.

HSN recalls 5.4 million defective clothes steamers

On Behalf of | Jun 8, 2021 | Uncategorized |

More than 5 million handheld clothes steamers sold to consumers in Texas and around the country are being recalled because of burn risks. The U.S. Consumer Product Safety Commission announced the recall on May 26. The steamers were manufactured in China with Joy and JM branding and sold on cable television by HSN. The products being recalled are the My Little Steamer home model and the My Little Steamer Go Mini travel model. They have triangular of flat steamer heads and were sold in colors including red and green.

Third-degree burns

HSN decided to recall the steamers after receiving 227 consumer complaints about being splashed or sprayed with scalding water while using the devices. Eight of these consumers suffered second-degree burns, and HSN received six reports of the steamers causing third-degree burns. The company also settled a class action lawsuit brought by injured consumers. The devices work by heating water to create steam that is then released through holes to remove wrinkles from clothing. Consumers who purchased these products are urged by the CPSC to stop using them immediately.

Full or partial refunds

HSN says that it will issue a full refund to consumers who purchased the steamers in 2018, 2019 and 2020. Individuals who purchased steamers with a product defect in 2015, 2016 and 2017 will receive a partial refund. Vouchers will be sent to consumers who purchased the steamers before 2015. Consumers who wish to claim a refund must submit a form and proof of purchase.

Product liability lawsuits

The kind of injuries suffered by some of the consumers who purchased these steamers are extremely painful and can leave permanent scars. When manufacturers sell defective products that cause serious harm, experienced personal injury attorneys may seek to hold them accountable by filing product liability lawsuits. When the facts reveal that manufacturers knowing sold dangerous products, attorneys may seek punitive damages to deter others from behaving in the same reckless way.